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All health information is kept on a secure medical database.
All counsellors keep written notes - as hard copy, electronic copy, or both. Hard copy notes are kept in locked filing cabinets. Electronic notes are stored on the Health and Counselling Centre secure electronic database. All notes are confidential and may only be seen by the counsellor's supervisor, or other counselling staff if there are safety issues to be considered. You may ask to see these notes at anytime or have a copy of them if you wish. They remain the property of the counsellor, and once counselling has been brought to an end these notes are securely stored in line with the Privacy Act 1993.
If you would like to give positive or negative feedback, or you have a concern about any aspect of the service you have received, you have several options. You may:
As an agency we believe that feedback is an important way of assessing, evaluating and changing the service to better reflect your needs. It is also one way of maintaining professional and ethical standards for counsellors. In all cases the feedback or concern will be responded to as quickly as possible.
Appointments are preferred to avoid waiting, unless the visit relates to an urgent matter.
Please refer to the up to date schedule of fees.
Yes, all Massey University campuses have female doctors.
Usually yes. Note that this may differ depending on the particular medication, and when you were last seen by our doctor for the same medication. Please phone reception to confirm.
Under certain circumstances, a translator can be arranged.
You can self-refer by contacting us directly. Please complete an Introductory Questionnaire, either online or at reception.
If you require urgent medical care or accident/emergency care outside of our hours (8:30am - 4:30pm Mon - Fri) you will need to visit an Accident & Urgent Medical clinic or Hospital in your local area. You can find listings of these in the front of your telephone directory. Be aware that at some of these clinics they will charge considerably more than at our centre even with a Community Services card.
Additional information about after hours and emergency care is available here.
Page authorised by Campus Operations
Last updated on Friday 02 November 2018