Computer Viruses

To: FAQs

What is a Virus?

A virus is a computer program that can install itself on an infected computer without the owners knowledge or permission.

How do Viruses spread?

A Virus can copy and install itself via the internet, network shared drives, or removal devices such as USB, cd, dvd, external hard drive etc.


A virus CAN infect…

  • Program files, datafiles, and non-file areas used on computer start up (boot sectors)
  • Disks (Hard Drive disks, CDs, DVDs) and also USBs
  • Downloaded files from Internet
  • A file attachment from an email message


A virus CANNOT infect…

  • Hardware: such as keyboards and monitors
  • Text-based email messages.


tips to avoid a virus

What do I do if I have a computer virus?

First thing is, don't panic. Viruses do not always damage a computer, and often can be recovered from.

  1. Run a full virus scan to see if Symantec Anti Virus can remove the virus.
  2. If the virus can not be removed, try to remove your computer from the network, or turn off, to prevent the virus spreading.
  3. For further assistance with removal contact the ITS service Desk.
    Please note down:
    1. The computer's IT Number
    2. Any names, details or symptoms of the virus.

Do advise others who you think may have been infected to do the same.

Contact the Service Desk

Phone 06-356-9099 ext. 82111 (preferred method)

7:45am - 5pm, Monday to Friday
(excluding Public and University holidays)

Out-of-hours Support

AskUs Self-Service to log a request online (staff)

Full contact details

Other ITS Information

IT Services Dashboard (staff)




Massey Contact Centre Mon - Fri 8:30am to 4:30pm 0800 MASSEY (+64 6 350 5701) TXT 5222 Web chat Staff Alumni News Māori @ Massey