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Instead, contact us by email and we can reschedule your test, or refund the test fee to you in full.
If you are unwell on test day, we will ask you to go home and reschedule your test to another date in the future.
We recommend regular hand-washing or the use of hand sanitiser on test day and you are welcome to wear a facemask if you prefer. We will just need you to remove it temporarily to do ID checks and take your photo.
Other test takers and test day staff may be wearing facemasks at the test.
Your health and wellbeing is our main priority. If you would like more info on the virus, have a look online here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
If you need to re-schedule your test or request a refund or if you have any questions at all, please email your test centre.
Page authorised by Director, Professional and Continuing Education
Last updated on Monday 03 February 2020
To find out about everything testing related at Massey University, join the Massey English Language Testing (MELT) Facebook group.
Massey University, Building 111
Gate 4, Hokowhitu Place
IELTS Palmerston North and New Plymouth
Colombo Village, Colombo Road, Massey University
Reception, Building 1 8:30am- 4:30pm
Massey University, Entrance A
Wallace Street, Mt Cook